Often translated as: Can my shiny new thing be here yesterday please?
The top question on the leader board.

Now, assuming you live in the UK and ordered on a working day (Monday - Friday) before 2pm, you should receive it the next day working day. Order on a friday, it'll arrive Monday, order on a weekend and it'll arrive

If you don't receive your item on time please check your tracking for updates or ask us to chase it up for you. Read more in our shipping information.

Often translated as: Please don't let it be that courier...
We use Royal Mail - for several reasons:

- They are the UK's most popular courier.

- They provide competitive prices that allow us to offer free shipping to all of our UK customers. Fair international costs too.

- Of all those services we've trialled, none have come close to their reliability, speed and quality of service.

Often translated as: Do your accessories say Verzazze, Flossil and Michel Cors on them?
Can you imagine!?

All of the products we sell are 100% genuine. That’s what our unique industry connections and great buying power with reputable/authorised retailers and wholesalers allows us to do. Not forgetting that we are an authorised retailer for many of our major brands.

Often translated as: My watch is telling space instead of the time. It’s confusing.

That all depends on the watch. Any watch that states ‘Manufacturer’s Warranty’ in it's description can be taken directly to any authorised retailer for repair or replacement.

All other accessories are covered by our own limited seller warranty. In this case, we invite you to send the watch back to us for repair or replacement.

Important: Please only send your watch back to us once you’re happy everything meets our warranty conditions. If you aren’t sure, please contact us.

Often translated as: Will I get a rusty monocle inside a used pizza box?

Yes! (to the original question, not the random one about pizza boxes – that’s a firm ‘no way’).

Every watch arrives in exactly the way you'd expect: brand new in its official box, complete with tags, papers, and plastic seals - just the same as if you'd purchased in a flagship store... Or our own high street store!

Often translated as: Am I going to have to wait weeks to get my new shiny thing?

Yes! We hold all items in stock at our UK address – guarded closely and enviously. (Seriously, you’re lucky we let any of it go at all.)

That means you don’t need to wait weeks for your new designer goodies – usually it’s the next working day, depending on your location. Check our delivery info for details.

It also means you can contact us and request we take photographs of a specific item you’d like to know a little more about. True story!

Often translated as: Can I get these beautiful accessories and flaunt my superior taste wherever I am in the world?

Yes indeed! We can ship to most countries around the world.

We use speedy couriers, fully tracked and insured for your peace of mind. Import tax will be payable upon receiving however this is deducted from our prices.

There are a few countries we’re not allowed to ship to – if you’re unsure, feel free to contact us.

Often translated as: Where is it, where is it, where is it, where is it?!

Well, that depends on a couple of things…

We don’t dispatch orders on public holidays or weekends, so if you ordered at that time, we’ll ship on the next working day. Don’t worry, though – something beautiful is coming (tracked and fully insured, too).

If your package hasn’t arrived within our delivery times, please contact our team and we’ll act with surprising agility to turn things around.